Terms and Condition
Welcome to Auburn Maid Service. These Terms and Conditions (“Terms”) govern your use of our website located at https://auburnmaidservice.com and any services provided by Auburn Maid Service. By accessing our website or booking a service, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
Service Eligibility
To use our services, you must be at least 18 years old and capable of entering into legally binding contracts. By booking our services, you represent that you meet these requirements.
Booking and Appointments
All bookings are subject to availability.
You may request services via our website, phone, or email.
We reserve the right to refuse or cancel any booking for any reason, including if we suspect fraudulent or harmful activity.
Pricing and Payments
All pricing provided is subject to change and may vary based on home size, condition, and requested services.
A quote or estimate does not guarantee the final price. Final pricing will be confirmed before the service begins.
Payments are due upon completion of service unless otherwise agreed upon.
We accept various forms of payment including cash, card, and online payment options.
Cancellations and Rescheduling
We request at least 24 hours’ notice for cancellations or rescheduling.
Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.
No-shows or repeated cancellations may result in a refusal of future service.
Customer Responsibilities
Clients must provide access to the property at the agreed-upon time.
All valuables, fragile items, and pets should be secured prior to service.
Auburn Maid Service is not responsible for damage resulting from pre-existing conditions or improperly secured belongings.
Satisfaction Guarantee
We aim for 100% satisfaction. If you are unsatisfied with a service, please contact us within 24 hours, and we will make reasonable efforts to address the issue promptly.
Liability and Insurance
Auburn Maid Service is fully licensed, bonded, and insured.
While we take every precaution to ensure safe and careful service, accidents may occur. Our liability is limited to the scope of the cleaning service and insurance coverage.
We are not liable for items not properly secured or pre-existing damage.
Eco-Friendly Products
We use non-toxic, eco-friendly cleaning products that are safe for homes with children and pets. If you have specific allergies or sensitivities, please notify us before your appointment.
Website Use
The content on our website is for informational purposes only.
Unauthorized use of any content or images is prohibited.
We do not guarantee uninterrupted or error-free access to our website.
Modifications
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page, and continued use of our services indicates your acceptance of those changes.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Alabama. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Lee County, Alabama.